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Welcome to the Customer Support Podcast, from SAP. We created this series to help businesses improve their support experience today and prepare for the future.

Each episode focuses on one big question that is crucial to great customer support, with a panel of experts weighing in on the topic.

Apr 11, 2018

How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out with a solution before the customer even knows they have a problem. Our experts explore how businesses can achieve truly proact

Mar 22, 2018

Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate with a knowledgeable representative, empowered to problem-solve, 24 hours a day, on each and every channel they choose. 

It’s a challenge that may seem daunting, but with the right people, processes...

Mar 7, 2018

As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts shares their go-to tools and technologies to help businesses meet or exceed these expectations.

Mar 7, 2018

Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How do support organizations and processes need to be designed to deliver the right support in the digital world? Our panel of experts give their in-depth advice.

Feb 13, 2018

Digital transformation is changing the way businesses interact with customers. Automation, AI, IoT, chatbots -- all of these tools can help businesses provide exceptional support.

And we need all the help we can get; as customer expectations continue to rise, businesses must raise their level of support to meet or...